In order to receive a full refund (minus the shipping cost) on your order, you MUST ship all returnable item(s) back to us within 30 days from the day that you purchased item. All orders that have exceeded this time frame become a FINAL SALE item. Policy strictly enforced.
Return Policy
*Merchandise must be returned within 30 days of purchase.
*Merchandise must be in new/unworn condition with all original tags and packaging.
*Original shipping charges are non-refundable.
*Footwear returns must include the original shoe box, use protective box or wrap with thick paper, without postage labels or tape attached or be subject to a 25% restocking fee.
*ChicasShoetique.com recommends you ship your package with insurance using a traceable method.
Returns Address:
ChicasShoetique
12140 208th St.
Lakewood Ca 90715
Refunds
Returns are processed within 2-4 business days after receiving your return. Refunds are processed back to the customer’s original form of payment. Please note: Once the refund is processed, it may take a couple business days for the credit to reflect to your account. Timing will vary depending on the form of payment and financial institution. We’ll send you an email confirmation when your refund has been issued.
Exchanges
Fashion items turn over rapidly. Therefore, Chicasshoetique.com cannot hold any item(s) for customer exchanges.
Incorrect/Defective item
In the event that an incorrect or defective item is received, please contact us right away and we will have this resolved for you. All defective items will be inspected by our Quality Control team. We reserve the right to request for photos of the defective item before we authorize the return. Chica’s Shoetique is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, etc.).
Non-Returnable Items
Finale sale items marked as such are final sale and by no means can be returned or exchanged.
Refused or Undelivered Packages
*We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.
*We are not responsible for the shipping and return shipping cost if applicable.
*Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
* Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.
NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.
- 62% polyester 33% rayon, 5% spandex
- Hand Wash Cold
- Made in U.S.A.
