Waffle Knit Dolman Cardigan Charcoal

Free Standard Shipping on U.S. 48 Continental States, orders over $50+ with the use of coupon code 12211(cannot be combined with other offers).

SHIPPING INFORMATION

 Your shipping charge will vary depending on the weight of your package.

Most orders are processed within 1-2 business days. 

Processing time may vary due to merchandise availability and/or payment discrepancies.

Orders ship Monday-Friday, excluding holidays. 

Please note that any orders placed on Friday after 12:00pm, Saturday, or Sunday are processed the following Monday. (If Monday is a Holiday, then the order will be processed on Tuesday)

Shipping time is based on business days (including expedited shipping services). 

The cut-off time for overnight and 2-3 day express shipments is 12 PM PST. Orders placed after 12 PM PST that ship overnight or express may not be processed the same day.

You will receive a shipping notification (to the e-mail address entered on your order) that will notify you of the shipping carrier and your tracking information. 

CANADA

Shipping method for Canada orders is through USPS Priority or First Class Trackable Mail, which takes approx. 7 to 14 business days, this is only an estimate. Customers are responsible for all custom duties/taxes.

TRACKING YOUR PACKAGE

We will send you a shipping confirmation email when your order has been shipped. You will be able to track your package the entire way. Please make the necessary arrangements to be present at the time of delivery, because unfortunately, we aren’t responsible for orders that show “DELIVERED”.

 In order to receive a full refund (minus the shipping cost) on your order, you MUST ship all returnable item(s) back to us within 30 days from the day that you purchased item. All orders that have exceeded this time frame become a FINAL SALE item. Policy strictly enforced. 

Return Policy

*Merchandise must be returned within 30 days of purchase. 

*Merchandise must be in new/unworn condition with all original tags and packaging.

*Original shipping charges are non-refundable.

*Footwear returns must include the original shoe box, use protective box or wrap with thick paper, without postage labels or tape attached or be subject to a 25% restocking fee.

*ChicasShoetique.com recommends you ship your package with insurance using a traceable method.

Refunds

Returns are processed within 2-4 business days after receiving your return. Refunds are processed back to the customer’s original form of payment. Please note: Once the refund is processed, it may take a couple business days for the credit to reflect to your account. Timing will vary depending on the form of payment and financial institution. We’ll send you an email confirmation when your refund has been issued.

Incorrect/Defective item

In the event that an incorrect or defective item is received, please contact us right away and we will have this resolved for you. All defective items will be inspected by our Quality Control team. We reserve the right to request for photos of the defective item before we authorize the return. Chica’s Shoetique is not, under any circumstances, responsible for "worn" damages (wear and tear, stretching, etc.). 

Non-Returnable Items

Finale sale items marked as such are final sale and by no means can be returned or exchanged.

Refused or Undelivered Packages

   *We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal. 

   *We are not responsible for the shipping and return shipping cost if applicable. 

   *Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages. 

   * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.